Can I get a refund for my pledge?
Yes, up until a certain point in time! I can only offer refunds BEFORE surveys lockdown - after that the funds will be spent to place orders with my manufacturers. That said, if you are facing exceptional circumstances or there is anything wrong with your order, please reach out to me! I’ll do all I can to help.
Last updated: January 23, 2025 05:06
Are the designs finalized?
Mostly, though they are all subject to small adjustments as I undergo the proofing and sampling process with my pin and sticker manufacturers. If any changes do occur they will be communicated in Backer Updates under the Community tab, and all designs will be finalized and sampled prior to the Backer Surveys locking down so you can adjust your selections at any time.
Last updated: January 23, 2025 05:41
Can I pay over time?
Yes! Pay over time is enabled for any pledge over €150, allowing you to pay in installments rather than all at once when the campaign concludes. Backers using this option won’t receive their post campaign Backer Survey until they’ve finished paying off their pledge.
Last updated: January 23, 2025 05:14
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.